Refund and Returns Policy

At KleenMax, your satisfaction is our priority. We stand behind the quality of our cleaning machines and aim to ensure a smooth, risk-free buying experience. Please review our policy below for returns, refunds, and exchanges.

Returns & Exchanges

We accept returns and exchanges within 3 days of delivery, under the following conditions:

• The product must be unused, in original packaging, and in re-sellable condition.
• All manuals, accessories, and warranty cards must be included.
• Return shipping costs are the buyer’s responsibility, unless the item was damaged or incorrect.

To request a return, please contact our team via the Contact Us page with your order details.

Refunds

Once the returned product is received and inspected:

• Refunds are issued within 7 working days via the original payment method.
• Shipping charges (if any) are non-refundable unless the return is due to our error.
• Refund will only be processed after product verification by our team.

Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged machines caused by customer mishandling
• Items purchased under a special promotion, clearance sale, or custom order
• Machines without original packaging or missing parts/accessories

Damaged or Wrong Item Delivered?

If you receive a faulty, damaged, or incorrect item, please notify us within 24 hours of delivery. We will arrange free replacement or repair, depending on the issue.

Kindly share pictures/videos of the product when reporting an issue to speed up the resolution process.

Need Help?

We’re here to help you at every step.
If you have any questions about returns or refunds, don’t hesitate to reach out via our Contact Us page or WhatsApp.

KleenMax – Clean With Confidence. Shop With Peace of Mind!